Store Policies

Ironmark, Inc. is the official merchandise provider for the PPE & Safety Signage Online Portal and it hosts and manages store. Ironmark is a branded merchandise provider which also creates online store solutions for many different industries. More information about Ironmark is available at www.ironmarkusa.com.

For questions not answered here please contact us at:
• Product or Order Questions: p. 443.541.5481 | e. shop@ironmarkusa.com
• Site-Related Questions: p. 410.329.1224 | e. online@ironmarkusa.com

Return & Exchange Policy

All sales are final unless product is damage. To make a damage claim, please reach out to Custom Service: p. 443.541.5481, immediately.

How do I log into the PPE & Signage Online Portal?

When placing your first order through the PPE & Signage Online Portal you must create a store account. When you are ready to check out you will be prompted to log in. On the log in screen select “Click here to register” to create your store account.

What payment methods do you take?

We accept Visa, MasterCard and American Express. No other forms of payment are accepted. All orders must be placed online and are charged in US Dollars.

I placed an order and need to make a change, who do I contact?

Contact Custom Service: p. 443.541.5481, immediately.

How do I know if my order went through?

Once an order is placed you are taken to a confirmation screen that shows your order number. A confirmation email is automatically sent to you with your order details. If you do not receive this email, please check your junk mail filter.

Will I receive an email receipt?

A receipt will be emailed to you immediately after submitting your order.

Why is Ironmark listed on my Credit Card statement?

PPE & Signage Online Portal is hosted and managed by Ironmark, Inc.

Do you charge Sales Tax?

Only orders shipping to MD, DC and VA.

How are shipping rates calculated?

Shipping is calculated based on the shipping option you choose as well as your zip code and the total weight of your order.

Where does my order ship from?

Our facility is located in Annapolis Junction, Maryland 21085

When will my order be shipped?

Orders are shipped within 5 business days (M - F) from the date the order was placed. If an order is placed after 5pm EST then the order's process will begin the following business day. A shipment confirmation email will be sent at this time. If an order is delayed in shipping for any reason a Customer Service Representative will reach out to you.

How do I know when my order ships?

You will receive a shipment confirmation email when your order is leaving our warehouse. The confirmation will include the tracking number and the arrival date.

When will my order be delivered?

You'll receive an email once your order ships with a tracking link. Tracking info for international orders does not extend past when your order leaves the continental United States.

Within the US: 5 - 10 Days
Canada: 2 - 3 Weeks
International: 3 - 4 Weeks

Will all the products I ordered ship together?

Yes, multiple product orders will ship together. If an item is on back order at the time your order is placed, we will contact you to determine how to proceed.

Do you ship to countries outside of the US?

Yes, we are able to ship merchandise to international locations. Please enter your shipping address accurately and select an international shipping method during checkout.

Who is responsible for paying duties and taxes on international shipments?

Ironmark fills out all customs paperwork at the time the order is shipping. Any additional duties, fees and taxes that might be assessed by customs are the responsibility of the recipient.

My international order is delayed. What can I do?

Ironmark can provide additional documentation you may need for customs if an order is being held. However, we cannot accept responsibility for packages that are delivered late due to customs delays as these are out of our control.

Privacy Policy

During the checkout process you are required to enter certain pieces of personal information, including but not limited to email address, name, phone and shipping address. We collect this information in order to process your order. No personal information will be shared with any third parties.